Privacy policy
Last updated: 10 May 2025
This Privacy Policy describes how Nest Wines (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.nestwines.com.au (“the Site”) or otherwise interact with our services (“Services”).
Nest Wines is operated by The Seller Door Pty Ltd as Trustee for The Seller Door Trust, trading as Nest Wines, ABN 15683085313. Our principal place of business is Nest Kiosk, 4 Burnham Rd, Kingston Park SA 5049.
By accessing the Site or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
Information You Provide
We collect personal information that you provide directly to us, including:
• Name, billing and shipping addresses, email address, and phone number
• Order and payment information (processed via Shopify Payments)
• Account details if you register (e.g., username, password)
• Communications with our team
Information Collected Automatically
We collect usage data via cookies and similar technologies, including:
• IP address, browser type, device information
• Pages visited, time spent on site, referring URLs
• Shopping cart contents and order history
Cookies help improve your experience and are also used for analytics and advertising purposes. See our Cookie Policy for more details.
Information from Third Parties
We may receive information from:
• Shopify (e-commerce platform and analytics)
• Payment processors (e.g., Shopify Payments)
• Advertising and social media platforms (e.g., Meta, Google)
• Delivery providers (e.g., Sendle)
2. How We Use Your Information
We use your personal information to:
• Process and fulfill orders
• Communicate with you about purchases, returns or promotions
• Provide customer support
• Improve and optimise our Site and Services
• Send marketing and promotional communications (only with your consent)
You may opt out of promotional emails at any time using the unsubscribe link provided, or by contacting us directly. We comply with the Spam Act 2003 (Cth).
3. Sharing Your Information
We may share your information with trusted third parties to help us provide our Services:
• Shopify (website platform and checkout system)
• Payment processors
• Delivery and logistics partners
• Advertising and marketing platforms (where consented)
We do not sell your personal information. All third-party access is limited to purposes necessary to fulfill your orders or operate the Site.
4. International Data Transfers
Some data may be stored or processed on systems located outside Australia (e.g. Shopify servers). We take reasonable steps to ensure that these providers comply with Australian privacy laws and use secure data handling practices.
5. Security and Retention
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
While we use secure technologies, no online platform is completely risk-free. We recommend you keep your login credentials private.
We retain your information as long as required to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights
Under Australian Privacy Principles, you may:
• Access or correct your personal information
• Withdraw consent for direct marketing
• Lodge a complaint about privacy breaches
To exercise your rights or raise concerns, contact us using the details below. We will respond promptly and aim to resolve any complaint.
7. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect data from individuals under the age of 18.
8. Cookie Policy
This Cookie Policy explains how Nest Wines uses cookies and similar tracking technologies on www.nestwines.com.au(the “Site”).
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, improve your browsing experience, and deliver relevant marketing.
How We Use Cookies
We use cookies to:
• Operate the Site and its essential functions
• Remember your preferences and shopping cart
• Collect analytics about website traffic and usage
• Serve tailored advertisements through third-party platforms (e.g. Meta, Google)
We use Shopify’s built-in cookie handling, which may include functional, performance, analytics, and marketing cookies.
For more on Shopify cookies, see:
👉 https://www.shopify.com/legal/cookies
Managing Your Cookie Preferences
Most web browsers allow you to control or block cookies via your settings. However, disabling cookies may affect how the Site functions.
By using this Site, you consent to the use of cookies as described in this policy.
If you have any questions about how we use cookies, contact us at: ben@nestwines.com.au
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the “Last updated” date. Continued use of our Site after changes constitutes acceptance.
10. Contact Us
For privacy questions, corrections, or complaints, contact:
Nest Wines
📧 ben@nestwines.com.au
📍 Nest Kiosk, 4 Burnham Rd, Kingston Park SA 5049
ABN: 15683085313