Refund policy

Effective Date: 10 May 2025

At Nest Wines, we stand behind the quality of our wines. If there’s a fault, issue or damage with your order, we’ll make it right.

 

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ELIGIBILITY

To be eligible for a refund or replacement:

• The item must be damaged, faulty, or incorrect

• You must notify us within 7 days of receiving your order

• You must provide proof of purchase and images (if applicable)

 

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RETURN PROCESS

To initiate a return, email ben@nestwines.com.au with your order number and reason for return. We will assess your claim and respond with next steps.

If the return is approved:

• You will be required to arrange and pay for return shipping

• Items must be returned in original packaging

We do not accept returns for change of mind or if you simply do not like the wine.

 

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DAMAGED OR FAULTY ITEMS

If your wine arrives broken, spoiled or otherwise not fit for consumption, please contact us immediately. We may offer a replacement, store credit or refund depending on the issue.

 

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REFUND TIMING

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, refunds are processed via your original payment method within 10 business days.

 

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QUESTIONS

Email us any time at ben@nestwines.com.au with refund queries.