Shipping policy

Effective Date: 10 May 2025

Nest Wines delivers premium South Australian wine to customers across most of Australia. Please review the following policy before placing your order.

📦 Delivery Regions

We currently deliver within Australia only, excluding:

• Northern Territory (NT)

• Western Australia (WA)

Due to freight limitations and liquor licensing restrictions, we do not offer international shipping.

🚚 Courier Partner

All orders are shipped via Sendle, a carbon-neutral courier service. Orders are dispatched from our base in Kingston Park, South Australia.

🕒 Processing Times

• Orders are processed within 2 business days of receiving full payment.

• You’ll receive a tracking link via email once your order is dispatched.

• Orders placed on weekends or public holidays will be processed the next business day.

⏱️ Estimated Delivery Times

Typical delivery timeframes after dispatch:

• South Australia: 1–3 business days

• Victoria, New South Wales, Queensland: 3–7 business days

• Tasmania, ACT: 4–8 business days

Please note: Delivery times may vary due to seasonal demand or courier delays outside our control.

🔞 Age Verification

By law, deliveries require a person 18 years or older to receive the order. Couriers may request ID at the door. If no one eligible is available, a card will be left and redelivery arranged.

📭 Missed Deliveries or Incorrect Addresses

If your order is returned due to an incorrect address or a failed delivery:

• We will contact you to arrange redelivery.

• Additional delivery charges will apply.

❗ Delivery Issues or Damaged Goods

Please inspect your order as soon as it arrives. If there is damage or an issue with the delivery, notify us within 7 days by emailing ben@nestwines.com.au with your order number and photos (if applicable).

Need Help?

📧 ben@nestwines.com.au

📍 Nest Wines

4 Burnham Rd, Kingston Park SA 5049